Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the Livana Group Ltd website (livana.io) and our accessibility services. By accessing or using our website or services, you agree to be bound by these Terms and our Privacy Policy.

Company Details: Livana Group Ltd, United Kingdom
Company No: 16955382 | Registered in England and Wales
Registered Office: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF
Contact: hello@livana.io

1. Acceptance of Terms

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our website or services.

2. Services

2.1 Services Provided

Livana Group Ltd provides web accessibility services and software, including:

• Accessibility audits and compliance assessments (consultancy)
• Accessibility consulting
• Lumi — a subscription web accessibility scanner for businesses, available at lumi.livana.io
• LumiLens — a subscription personalised accessibility report tool for individual users of assistive technology, available at lumilens.io
• Educational content through our blog and resources

2.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our services at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of our services.

2.3 Service Agreements

Specific terms for professional services (audits, consultancy) will be outlined in separate service agreements. In the event of any conflict between these Terms and a service agreement, the service agreement shall prevail.

2.4 Lumi Scanner Subscription Terms

Lumi (lumi.livana.io) is a Software-as-a-Service product for businesses. Use of Lumi is subject to the following additional terms:

• Plans and pricing: Solo £29/month, Pro £59/month, Agency £129/month. Enterprise pricing is custom. All amounts are in GBP and exclusive of any applicable taxes.
• Billing cycle: Monthly recurring subscription. Charges are billed in advance on the same day of each calendar month following the start of your subscription.
• Free trial: First-time paying customers receive a 14-day free trial. A valid payment method is captured at signup but is not charged until the trial ends. Trials end automatically after 14 days and the subscription begins; you may cancel any time during the trial without charge.
• Auto-renewal: Subscriptions renew automatically each month until cancelled.
• Cancellation: You may cancel your subscription at any time via the Stripe customer billing portal from your Lumi account settings. Cancellation takes effect immediately; your account is downgraded to the free tier.
• Refunds: We offer pro-rata refunds on the unused portion of a subscription period at our discretion. To request a refund, contact hello@livana.io within 14 days of the charge.
• Plan limits: Each plan includes specified usage limits (sites, scans, AI fix suggestions, team members). Exceeding limits requires upgrading to a higher plan; we do not bill overages automatically.
• Acceptable use: You must own the websites you scan or have explicit authorisation from the owner. Scanning is rate-limited and subject to abuse controls. You agree not to use Lumi to scan sites you do not have permission to access.

2.5 LumiLens Subscription Terms

LumiLens (lumilens.io) is a Software-as-a-Service product for individual consumers who use assistive technology. Use of LumiLens is subject to the following additional terms:

• Plans and pricing: Free tier (12 reports/month), Personal £3.99/month (30 reports/month), Plus £7.99/month (300 reports/month). All amounts are in GBP. EU consumer pricing may be VAT-inclusive where applicable.
• Billing cycle: Monthly recurring subscription. No free trial on Personal or Plus tiers.
• Auto-renewal: Subscriptions renew automatically each month until cancelled.
• Cancellation: You may cancel your subscription at any time via the Stripe customer billing portal from your LumiLens account settings. Cancellation takes effect immediately; your account is downgraded to the free tier.
• Refunds: Under UK consumer law, you have 14 days from the date of subscription to cancel for a full refund, unless you began using the service during that period and waived your right to cancel. After the 14-day cooling-off period, refunds are at our discretion. To request a refund, contact hello@livana.io.
• Plan limits: Each plan includes a monthly report quota. Quota resets on the same day of each calendar month.
• Accuracy: Personalised accessibility reports are generated automatically based on the page you ask us to assess and your stated assistive-technology preferences. They are guidance rather than a guarantee that a site will work for you. We do not warrant the accuracy of any individual report.

2.6 Payments and Processing

Subscription payments for Lumi and LumiLens are processed by Stripe Payments Europe, Ltd. We do not store or process card details on our own infrastructure; only Stripe-issued customer and subscription identifiers, together with the last four digits of your card for display purposes, are retained. Stripe's terms and privacy policy apply to the processing of payment details: see stripe.com/legal/consumer.

If a payment fails (declined card, expired card, insufficient funds), Stripe will automatically retry the charge over several days. You will receive an email notification at the email address on your account. If payment cannot be collected after retries, your subscription will be cancelled and your account downgraded to the free tier.

3. Use of Website

3.1 Acceptable Use

You agree to use our website only for lawful purposes and in a way that does not:

• Infringe the rights of, restrict, or inhibit anyone else's use of the website
• Damage, disable, or impair the operation of the website
• Use any automated system (bots, scripts, scrapers) without our written permission
• Transmit any harmful code, viruses, or malicious software
• Attempt to gain unauthorized access to any part of the website
• Collect or harvest any information about other users

3.2 Account Security

If we provide you with account credentials for any service, you are responsible for maintaining the confidentiality of your login information and for all activities that occur under your account.

4. Intellectual Property

4.1 Our Content

All content on this website - including text, graphics, logos, images, videos, software, and design - is the property of Livana Group Ltd or our licensors and is protected by UK and international copyright, trademark, and other intellectual property laws.

4.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal or business purposes related to evaluating or using our services. You may not:

• Reproduce, distribute, or publicly display our content without written permission
• Modify or create derivative works based on our content
• Use our content for commercial purposes without authorisation
• Remove any copyright, trademark, or proprietary notices

4.3 User Content

If you submit any content to us (e.g., through contact forms, comments, or feedback), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display that content for business purposes.

5. Third-Party Links and Content

Our website may contain links to third-party websites or services that are not owned or controlled by Livana Group Ltd. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Livana Group Ltd shall not be responsible or liable for any damage or loss caused by your use of any third-party content or services.

6. Disclaimers and Limitation of Liability

6.1 Website "As Is"

Our website and content are provided "as is" without any warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted, secure, or error-free.

6.2 Professional Services

While we strive to provide accurate and high-quality accessibility services, we cannot guarantee specific outcomes or results. Accessibility compliance is complex and may depend on factors outside our control.

6.3 Limitation of Liability

To the fullest extent permitted by law, Livana Group Ltd, its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from:

• Your use or inability to use our website or services
• Any unauthorized access to or use of our servers
• Any interruption or cessation of transmission to or from our website
• Any bugs, viruses, or similar that may be transmitted by third parties
• Any errors or omissions in any content or for any loss or damage incurred as a result of use of any content

Our total liability to you for all claims arising from or related to these Terms or our services shall not exceed the amount paid by you to us in the twelve (12) months preceding the claim, or £100, whichever is greater.

7. Indemnification

You agree to indemnify, defend, and hold harmless Livana Group Ltd, its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with:

• Your access to or use of our website or services
• Your violation of these Terms
• Your violation of any third-party rights

8. Termination

We reserve the right to terminate or suspend your access to our website or services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the website will immediately cease.

9. Dispute Resolution

9.1 Informal Resolution

If you have a dispute with us, you agree to first contact us at hello@livana.io and attempt to resolve the dispute informally.

9.2 Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.

10. General Provisions

10.1 Entire Agreement

These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and Livana Group Ltd regarding your use of our website and services.

10.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

10.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

10.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

11. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the website after any changes constitutes your acceptance of the new Terms.

We encourage you to review these Terms periodically for any updates.

12. Contact Information

If you have any questions about these Terms, please contact us:

Last updated: May 2026